Terms of Service

1. Acceptance of Terms

Welcome to ScarletBloom (“ScarletBloom,” “we,” “us,” or “our”), operated in Bagmati Province, Nepal, accessible at https://scarletbloomnepal.com and through our official social media channels, mobile interfaces, and messaging integrations.

By visiting our website, creating an account, browsing our product catalog, placing an order, submitting personal body measurements, or communicating with us via social integrations (including TikTok, Instagram, Facebook Messenger, and WhatsApp), you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree to all of these Terms, you may not access or use our services.

2. Eligibility & Age Requirements

ScarletBloom offers curated ready-to-wear luxury intimate apparel, sleepwear, and loungewear. You must be at least eighteen (18) years of age, or the age of legal majority in your jurisdiction, to create an account, purchase intimate apparel, or place orders. By using this service, you represent and warrant that you meet this age requirement.

3. Sizing Accuracy & Ready-to-Wear Catalog

ScarletBloom offers curated ready-to-wear luxury garments (Standard Sizes S, M, L, XL, and Free Size S–L). We do not offer custom tailoring, made-to-measure design, or bespoke customization services at this time.

Minor color variances may occur between digital screen displays and physical fabric dye lots due to photographic lighting and monitor resolutions.

4. Pricing, Free Nepal Delivery & Dispatch Schedules

All prices displayed on our website and social channels are listed in Nepalese Rupees (NPR / Rs.) inclusive of applicable local taxes unless stated otherwise.

5. Payment Methods & Verification

We accept the following payment options for orders in Nepal:

• Cash on Delivery (COD): Payable in cash directly to our licensed logistics couriers upon delivery.
• Direct Bank QR Transfer: Nabil Bank QR instant transfer (verified upon receipt screenshot upload).
• Digital Wallets: eSewa, Fonepay, and Khalti for digital instant settlement.

6. Returns, Exchanges & Hygiene Standards

Due to the intimate nature of lingerie and in strict adherence to international public health and Nepal Consumer Protection hygiene regulations:

For full details, please review our dedicated Shipping & Hygiene Policy.

7. Third-Party Social Media & Platform Integrations

ScarletBloom utilizes official third-party APIs and developer SDKs to enhance user experience, provide multi-channel customer care, and share promotional content:

• TikTok Integration: We utilize the TikTok Login Kit, TikTok Direct Messaging / Business Messaging APIs, and TikTok Content Posting API / Video Kit. When you connect with us or send inquiries through TikTok, you consent to our retrieval and processing of your authorized TikTok identifier (such as open_id) solely to facilitate conversation replies, order tracking, and customer support.
• Meta Platforms (Instagram & Facebook): We utilize the Meta Graph API and Messenger Platform to receive customer inquiries, confirm sizing, and process orders.
• WhatsApp Business: Used for real-time dispatch updates, delivery coordination, and order confirmations.

Your interactions on third-party platforms are additionally subject to the respective terms and privacy policies of TikTok Inc./ByteDance, Meta Platforms Inc., and WhatsApp LLC.

8. Automated Messaging & AI Stylist Disclosures

To provide instant 24/7 customer care, our Omnibox system incorporates automated response technology and artificial intelligence (powered by Google Gemini AI).

While our AI is programmed with our brand guidelines, sizing charts, and product details, all recommendations regarding garment fit and styling are informative suggestions. You may request assistance from a human stylist at any time by messaging “Speak with human agent” or contacting our team directly.

9. Intellectual Property Rights

All content on this website and our official channels—including brand trademarks, “ScarletBloom” logos, original pattern designs, product photographs, styling graphics, video scripts, lookbooks, and software code—is the exclusive intellectual property of ScarletBloom Nepal. You may not copy, reproduce, republish, distribute, or reverse-engineer any portion without our prior written consent.

10. Prohibited Conduct

You agree not to:

• Submit false, misleading, or fraudulent order details or payment slips;
• Harass, threaten, or abuse our staff or customer service representatives;
• Attempt to compromise our infrastructure, API webhooks, or automated messaging systems;
• Use our platforms for any unlawful or unauthorized purpose under the laws of Nepal.

11. Limitation of Liability & Warranty Disclaimer

Our website, products, and services are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

In no event shall ScarletBloom, its founders, directors, employees, or logistics agents be liable for any indirect, incidental, punitive, or consequential damages resulting from the use of our services or delivery delays caused by adverse weather, road conditions, or courier logistical disruptions beyond our reasonable control.

12. Governing Law & Jurisdiction

These Terms and any non-contractual obligations arising out of or in connection with them shall be governed by and construed in accordance with the substantive laws of Nepal. Any dispute, claim, or controversy arising from these Terms or our services shall be submitted to the exclusive jurisdiction of the competent courts in Kathmandu or Bhaktapur, Nepal.