Shipping & Hygiene Policy
100% Free Delivery Across Nepal
We deliver to all 77 districts across Nepal. Shipping and our signature gift packaging are completely FREE (Rs. 0) on every single order with zero hidden courier surcharges.
Rs. 0 Delivery Fee
Free delivery nationwide across all major cities and remote districts.
Signature Gift Box
Every piece arrives packaged inside a complimentary luxury keepsake gift box.
Dispatch Schedules & Delivery Times
Kathmandu Valley (Kathmandu, Lalitpur & Bhaktapur)
- • Standard Delivery: Next business day by 6:00 PM.
- • Morning Dispatch: Daily dispatch occurs around 9:00 AM.
- • Same-Day Dispatch: Orders confirmed before 9:00 AM are dispatched the same morning for expedited routing.
Outside Kathmandu Valley (Nationwide Nepal)
- • Typical Arrival: Arrives within 1 to 2 business days via express courier network.
- • Evening Dispatch: Evening dispatch occurs around 7:00 PM to 8:00 PM.
- • Same-Day Evening Handover: Orders placed before 7:00 PM are dispatched around 8:00 PM the same evening.
100% Discreet & Private Packaging
Your personal privacy is unconditionally protected. All orders are enclosed inside an opaque, plain, unmarked outer courier packaging with no sensitive product descriptions, names, or silhouettes visible from the exterior.
Returns, Exchanges & Hygiene Standards
• No Returns or Exchanges (Hygiene Standard):
Due to the intimate nature of lingerie, sleepwear, and underwear, and in strict adherence to international public health and Nepal Consumer Protection hygiene regulations, we do not accept returns or exchanges for sizing, preference changes, or change-of-mind. Every customer is guaranteed fresh, 100% unworn, factory-sealed intimates.
• Rare Manufacturing Defects Only:
Returns are strictly limited to the rare occurrence of an authentic manufacturing defect. If a garment arrives damaged or materially defective, notify our support team within 48 hours of delivery with photographic evidence. Upon verification, we will promptly provide an immediate replacement or resolution.
For any support inquiries or defect verification, contact us directly at scarletbloom.nepal@gmail.com or reach out via Instagram DM (@scarletbloom.np).