Privacy Policy

1. Overview & Commitment to Privacy

At ScarletBloom (“ScarletBloom,” “we,” “us,” or “our”), registered in Bagmati Province, Nepal, we recognize the private nature of luxury apparel and personal shopping preferences. We are committed to maintaining the highest standards of discretion, confidentiality, and data protection in compliance with the Individual Privacy Act 2075 (2018) of Nepal and international privacy best practices.

This Privacy Policy explains what information we collect when you visit our website (https://scarletbloomnepal.com), make a purchase, interact with our AI stylist, or communicate with us through our integrated messaging platforms (including TikTok, Instagram, Facebook Messenger, and WhatsApp).

2. Information We Collect

We collect only information necessary to deliver quality ready-to-wear apparel and responsive customer care:

3. Third-Party Social Media Integrations & APIs

ScarletBloom integrates official social media developer APIs to communicate with customers across multiple platforms:

4. How We Use Your Information

We use your information exclusively for legitimate business purposes:

• Order Processing: Quality checking, inspecting, and packaging your selected ready-to-wear items.
• Free Nationwide Fulfillment: Coordinating 100% free delivery across Nepal with licensed couriers (Nepal Can Move, Pathao, local dispatch).
• Customer Care: Answering inquiries across Omnibox (TikTok, Instagram, Messenger, WhatsApp).
• Order Notifications: Sending status updates when your order is CUTTING, SEWING, DISPATCHED, or DELIVERED.
• Fraud Prevention & System Security: Protecting against malicious activity and verifying bank QR transaction slips.

5. Sharing & Disclosure of Information

We share data strictly with trusted service partners solely to execute your order:

• Logistics Couriers in Nepal: Name, delivery address, and phone number for delivery completion.
• Payment Providers: Nabil Bank, eSewa, Fonepay for transaction clearing.
• Cloud Infrastructure: PostgreSQL database (Supabase), secure serverless cloud hosting (Vercel), and encrypted media storage.
• Legal Compliance: Only when required by law or a valid court order issued by competent courts in Nepal.

6. Data Security & Retention

We implement industry-standard organizational and technical security measures:

• All web traffic is encrypted end-to-end using 256-bit Transport Layer Security (TLS/HTTPS).
• Access to internal customer profiles and sizing records is restricted strictly to authorized administrative staff.
• We retain measurement data only as long as you maintain an active profile with us, allowing seamless reordering.

7. Your Rights & Data Deletion Instructions

Under Nepal privacy laws and global privacy principles, you hold full authority over your personal information:

8. Cookies & Tracking Technologies

We use essential session cookies to remember your shopping cart items, manage secure authentication, and provide smooth navigation. We do not employ third-party cross-site trackers or invasive advertising cookies. You can manage or disable cookies through your browser settings.

9. Age Limitations (18+ Policy)

ScarletBloom is an intimate apparel boutique intended strictly for individuals aged eighteen (18) or older. We do not knowingly solicit or collect personal information from children under 18. If we learn that we have inadvertently collected data from a minor, we will delete it promptly.